Privacy Policy

1. About This Policy

• Quick Bin Solutions Pty. Ltd. (ABN 64 690 877 948) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
• By using our website at quickbinsolutions.com.au or engaging our services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Identity information: name, email address, phone number.
• Service address: the property address at which bin cleaning is to be performed.
• Payment information: payment is processed securely by Stripe. We do not store your card details on our systems.
• Communication records: messages sent via our contact or quote-request form.
• Usage data: IP address, browser type, pages visited, and referring URL, collected automatically via server logs and analytics tools.

3. How We Use Your Information

We use your personal information to:

• Provide, schedule and confirm bin cleaning services.
• Process payments and send receipts.
• Respond to enquiries and quote requests.
• Send service reminders and booking confirmations.
• Improve our website and services.
• Comply with legal obligations.
• We will not use your information for direct marketing without your consent, and you may opt out at any time by contacting us.

4. Disclosure of Your Information

We may disclose your personal information to:

• Stripe Inc. — for secure payment processing.
• GoDaddy Inc. — our website hosting and infrastructure provider.
• Google LLC — for analytics (Google Analytics 4) and business profile management.
• Our employees and contractors, on a need-to-know basis.
• Law enforcement or government agencies where required by law.
• We do not sell, rent or trade your personal information to third parties.

5. Cookies and Tracking

Our website uses cookies and similar technologies to improve your experience and analyse site traffic. You will be presented with a cookie consent banner on your first visit. Analytics cookies are only activated after you provide consent. You may withdraw consent at any time by clearing your browser cookies and declining on your next visit.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Our website is served over HTTPS and payment data is handled exclusively by PCI-DSS compliant processors. However, no method of transmission over the internet is completely secure.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Booking and payment records are retained for a minimum of seven years for tax and accounting purposes.

8. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete or out of date. To make a request, please contact us using the details below. We will respond within 30 days.

9. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us in writing. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date it was last updated. Continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related enquiries, access requests or complaints, please contact: